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Important information about our services and policies

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Cookie Policy

Effective: January 1, 2025

This Cookie Policy explains how SmartChains Trading uses cookies and similar tracking technologies on our website and platform. By using our services, you consent to the use of cookies as described in this policy.

1. What Are Cookies?

Cookies are small text files that are stored on your device when you visit our website. They help us provide you with a better user experience by remembering your preferences and analyzing how you use our platform.

Similar technologies include web beacons, pixels, local storage, and other tracking technologies that serve similar functions to cookies.

2. Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly:

  • Authentication and login session management
  • Security features and fraud prevention
  • Platform functionality and navigation
  • Load balancing and performance optimization

Functional Cookies

These cookies enhance your user experience:

  • Language and region preferences
  • Display settings and theme choices
  • Trading interface preferences
  • Notification settings

Analytics Cookies

These cookies help us understand how you use our platform:

  • Page views and user interactions
  • Performance monitoring and error tracking
  • Usage patterns and popular features
  • A/B testing and optimization

Marketing Cookies

These cookies are used for advertising and marketing purposes:

  • Personalized content and recommendations
  • Interest-based advertising
  • Social media integration
  • Campaign effectiveness measurement

3. Third-Party Cookies

We may use third-party services that set their own cookies on your device:

  • Google Analytics: Website usage analytics and performance monitoring
  • Cloudflare: Security, performance, and content delivery
  • Social Media Platforms: Social sharing and login integration
  • Customer Support: Live chat and support services
  • Payment Processors: Secure payment processing

4. Cookie Duration

We use both session and persistent cookies:

Session Cookies

Temporary cookies that are deleted when you close your browser. Used for authentication and basic functionality.

Persistent Cookies

Remain on your device for a set period (typically 30 days to 2 years). Used for preferences and analytics.

5. Managing Cookie Preferences

You have several options for managing cookies:

Browser Settings

Most browsers allow you to control cookies through their settings:

  • Block all cookies
  • Block third-party cookies only
  • Delete existing cookies
  • Receive notifications when cookies are set

Our Cookie Management Tool

You can manage your cookie preferences through our cookie settings panel, accessible from the bottom of our website. This allows you to:

  • Accept or reject different types of cookies
  • View detailed information about each cookie
  • Update your preferences at any time
  • Withdraw consent for non-essential cookies

6. Impact of Disabling Cookies

Disabling cookies may affect your experience on our platform:

  • You may need to log in more frequently
  • Some features may not work correctly
  • Your preferences may not be saved
  • We cannot provide personalized content
  • Analytics and performance optimization may be limited

7. Legal Basis for Cookie Use

Our legal basis for using cookies depends on the type:

  • Essential Cookies: Legitimate interest in providing our services
  • Functional Cookies: Your consent or legitimate interest
  • Analytics Cookies: Your consent or legitimate interest in improving our services
  • Marketing Cookies: Your explicit consent

8. Data Protection and Privacy

Information collected through cookies is subject to our Privacy Policy. We implement appropriate security measures to protect cookie data and ensure it is:

  • Collected and processed lawfully
  • Used only for specified purposes
  • Kept secure and confidential
  • Retained only as long as necessary
  • Shared only when appropriate and with your consent

9. Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the effective date.

10. Contact Us

If you have questions about our use of cookies, please contact us at:

Email: privacy@smartchains.trade

Data Protection Officer: dpo@smartchains.trade

Support: support@smartchains.trade