Legal Documents

Important information about our services and policies

Need Help?

Contact our support team for any questions about our policies.

support@smartchains.trade

Privacy Policy

Effective: January 1, 2025

At SmartChains Trading, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data.

1. Information We Collect

Personal Information

  • Full name and contact information
  • Email address and phone number
  • Date of birth and nationality
  • Government-issued identification documents
  • Proof of address documents
  • Financial information for compliance purposes

Technical Information

  • IP address and device information
  • Browser type and operating system
  • Usage patterns and preferences
  • Transaction history and trading data
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal information for the following purposes:

  • Account registration and identity verification (KYC)
  • Processing transactions and providing trading services
  • Compliance with legal and regulatory requirements
  • Fraud prevention and security monitoring
  • Customer support and communication
  • Improving our services and user experience
  • Marketing communications (with your consent)

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

  • With regulatory authorities and law enforcement when required by law
  • With service providers who assist in our operations
  • With compliance and security partners for verification purposes
  • In connection with a merger, acquisition, or sale of assets
  • To protect our rights, safety, and property

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security

We implement industry-standard security measures to protect your information:

  • Encryption of data in transit and at rest
  • Multi-factor authentication requirements
  • Regular security audits and monitoring
  • Restricted access to personal information
  • Secure data centers and infrastructure
  • Employee training on data protection

5. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services to you
  • Comply with legal and regulatory obligations
  • Resolve disputes and enforce agreements
  • Prevent fraud and ensure security

Typically, we retain data for 7 years after account closure, unless required by law to retain it longer.

6. Your Rights

Depending on your jurisdiction, you may have the following rights:

  • Access to your personal information
  • Correction of inaccurate information
  • Deletion of your personal information (subject to legal requirements)
  • Restriction of processing
  • Data portability
  • Objection to processing
  • Withdrawal of consent

7. Cookies and Tracking

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze website usage and performance
  • Provide personalized content and features
  • Ensure security and prevent fraud

You can manage cookie preferences through your browser settings or our cookie management tool.

8. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during international transfers.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

10. Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, please contact us at:

Email: privacy@smartchains.trade

Data Protection Officer: dpo@smartchains.trade

Support: support@smartchains.trade